Effective Date: 2025/05/26

1. Introduction
Welcome to {{company}} (“we,” “us,” or “our”), a leading retailer of women’s outerwear and dresses, including Coats & Jackets and Dresses. These Terms of Service (“Terms”) govern your use of our website ({{domains}}), purchases, and interactions with our services. By accessing or using our platform, you agree to comply with these Terms.

2. Ordering & Payment

• Product Availability: All orders are subject to stock availability. We reserve the right to cancel or refund orders for out-of-stock items.
• Pricing: Prices are listed in {{currency}} and exclude shipping, taxes, or duties (where applicable). We reserve the right to adjust prices due to errors, promotions, or currency fluctuations.
• Payment Methods: We accept payments via PayPal, credit/debit cards (Visa, MasterCard, American Express), and other approved methods.

3. Shipping & Delivery

• Shipping Times: Orders are processed within 1–3 business days. Delivery times vary by region (e.g., 5–7 business days for domestic orders, 10–14 days for international).
• Customs & Duties: International customers are responsible for customs fees, import taxes, or duties imposed by their country.
• Shipping Delays: We are not liable for delays caused by carriers, natural disasters, or unforeseen events.

4. Returns & Refunds

• 14-Day No-Reason Return Policy: You may return eligible items within 14 days of delivery for a full refund (excluding shipping costs). Items must be unworn, unwashed, and in original packaging with tags attached.
• Return Shipping: Buyers are responsible for return shipping costs unless the item is defective or incorrectly shipped.
• Refund Processing:
  • Refunds are processed within 14 days of receiving the returned item.
  • For PayPal refunds:
    • Most regions: 14-day processing period.
    • Regions with stricter laws (e.g., EU): 30-day processing period to comply with local regulations.
  • Refunds are issued to the original payment method.
• Non-Returnable Items: Sale items, personalized products, and gift cards are final sale and cannot be returned.

5. Prohibited Conduct
You agree not to:

• Use our platform for illegal activities, fraud, or harassment.
• Scrape, copy, or misuse our content (e.g., product images, descriptions).
• Interfere with our website’s functionality or security.

6. Intellectual Property
All content on {{company}} (e.g., logos, images, text) is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or modify our materials without prior written consent.

7. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages (e.g., lost profits, business interruption).
• Our total liability for any claim is limited to the amount paid for the relevant order.

8. Governing Law & Dispute Resolution

• Governing Law: These Terms are governed by the laws of {{jurisdiction}}, without regard to conflict-of-law principles.
• Disputes: Any disputes shall be resolved in the courts of {{jurisdiction}}.

9. Changes to Terms
We may update these Terms at any time. Notice of material changes will be posted on our website. Continued use after updates constitutes acceptance.

10. Termination
We may suspend or terminate your account for violations of these Terms, fraud, or inactivity.

11. Contact Us
For inquiries, contact our customer service team at:

• Email: {{email}}
• Phone: {{telephone}}
• Address: {{address}}

By using our services, you confirm that you have read, understood, and agreed to these Terms of Service.

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Last Updated: 2025/05/27